1. Shipping & Delivery

- Trade Terms: We default to international commercial terms including EXW, FOB, CIF, or DDP, as specified in the agreed Proforma Invoice (PI) or Purchase Order.

- Shipping Methods: Orders are dispatched via designated air freight, ocean freight, or international express carriers (e.g., DHL, FedEx, UPS).

- Lead Time: Production and delivery timelines will be explicitly stated in the formal quotation/PI based on order quantity and customization requirements.

- Customs & Import Duties: Unless DDP terms are agreed upon, the buyer/consignee is responsible for destination customs clearance, import tariffs, taxes, and local regulatory permits.

2. Inspection and Quality Claims

- Pre-Shipment Inspection: All products undergo strict factory Quality Assurance (QA) and Quality Control (QC) inspections prior to dispatch.

- Receiving Inspection: Upon delivery, the buyer must inspect the outer packaging and products immediately. Any visible package damage, quantity discrepancy, or defect must be documented on the carrier’s Bill of Lading and reported to us within seven (7) business days of receipt.

3. Return & Refund Policy for B2B Medical Products

- Sterile & Medical Safety Restrictions: Due to global medical device hygiene, safety, and regulatory standards, we DO NOT accept unverified returns of opened, used, or altered medical products once shipped.

- Quality Defect Resolution: If a product is verified to have a manufacturing defect or non-conformity under warranty:

1. The buyer must provide detailed photos/videos and product batch numbers.

2. Upon mutual technical verification, Henan Honghui Medical Technology Co., Ltd. will provide free replacement parts, product replacement in subsequent orders, or a credit note as agreed upon.

- Cancelled Orders: Orders cancelled after production has commenced may be subject to a restocking or manufacturing fee.